DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

CX Journey

DECEMBER 10, 2015

Other data-gathering activities such as data mining, social media usage, etc. can come together at a later date, giving you further insight into your customers. Raviv Turner is the Co-Founder & CEO of Caliber UX , a customer journey mapping and analytics SwaS (Software with a Service).

Data Mining 45

Data Mining Customer Journey Map Entertainment Social Media 45

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71