This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Data Mining Remove Omnichannel Remove Text Analytics Related Topics
VOC Predictive Analytics Voice of the Customer Artificial Intelligence Customer Journey Map Social Media Contact Center AI Compliance Machine Learning More Related Topics >
article thumbnail

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48
Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Speech/text analytics. Now, systems are emerging that can analyze audio data to detect anger, frustration and other emotions in callers’ vocal tones.

Contact Center 140
Contact Center VOC Social Media AI 140
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024