Double-Barreled Question Gaming Net Promoter Score Text Analytics 
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering.
InteractionMetrics
SEPTEMBER 17, 2019
Either way, it’s what we call Gaming and it’s the second flaw on the list below. Basically, by giving my rep a good score, I am more likely to win on future fees, and that’s my main concern. Double-Barreled Questions. These questions ask two things at once, so it’s unclear which question the customer is answering.
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