What is customer satisfaction (CSAT)?
Intercom
FEBRUARY 15, 2023
happen at every touchpoint of a customer’s journey: from how easy it is to navigate your website, to how much they enjoy using your product, to how quickly they can get in touch with customer service to resolve an issue, it all contributes to a customer’s impression of you. Respondents who select 9 or 10 are classified as promoters.
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