Callminer

JULY 2, 2023

New research released by CCMA (Call Centre Management Association), supported by CallMiner, finds two out of three consumers are happy to be contacted about saving money by their service providers.

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NGDATA

JULY 2, 2023

A Definition of Customer RetentionCustomer retention refers to the activities and actions companies and organizations take to reduce the number of customer defections. Customer retention programs aim to help companies retain as many customers as possible, often through customer loyalty and brand loyalty initiatives. It is important to remember that customer retention begins with the first contact.

Customer Retention 52

Customer Retention Customer Loyalty 52

SurveySensum

JULY 2, 2023

Have you ever wondered why you keep going back to your favorite restaurant or cafe? Well, the obvious reasons here are they offer what you want, the taste is second to none, and the service is just impeccable. In other words, you are extremely satisfied. Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52