Beyond Philosophy
OCTOBER 14, 2023
So, you think the sale is in the bag. The customer signed the paperwork and everything. However, when you log in the next day to email, there is a cancellation. You think, what happened? People change their minds all the time for a lot of different reasons. Sometimes, it is about something they ordered or bought; sometimes, it is about paint color or springing for the upgrades.
Customer Think
OCTOBER 14, 2023
Today thousands of surveys are being sent out, completed, tabulated, analyzed, and being put into presentations and on dashboards. Recommendations are being made. Executives are making decisions. Products are being green lighted or cancelled. Franchise agreements are being reviewed. People are being hired or fired. Lives are being affected.
Customer Think
OCTOBER 14, 2023
Photo by Thirdman The fear of the impending digital and technological takeover is on everyone’s mind.
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