Customer Think
FEBRUARY 4, 2024
Employee experience. Employee engagement. Employee retention. Candidate experience. I’ve written many times about those topics in the past. Your employees should be your top priority, your hottest topic – right now. (Actually, always. Employees should always be more first.
Hodusoft
FEBRUARY 4, 2024
Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences. To keep customers satisfied and stay competitive, businesses are making every effort to improve customer experience and streamline operations.
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Customer Think
FEBRUARY 4, 2024
What is Customer Experience ROI? This is a question with a hundred different answers, inaccurately. It’s not that complicated, but CX ROI advice is typically based on: — Inside-out viewpoints rather than outside-in perspectives. — A portion of customer experience management (selling, referrals, service, etc.).
Customer Think
FEBRUARY 4, 2024
Do you want to learn how to create blog posts that resonate with your customers? If so, you’re in the right place! Blogging is one of the best ways to improve brand awareness, build customer loyalty, and win over new visitors.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
FEBRUARY 4, 2024
Premise: I came across this reel on Instagram and loved the story and wanted to share it with you all. You can watch the reel here. While the story itself is better told by Dr.
Customer Think
FEBRUARY 4, 2024
In the rapidly evolving landscape of electric mobility, the integration of efficient and intelligent charging infrastructure has become a pivotal aspect of supporting the widespread adoption of electric vehicles (EVs).
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
FEBRUARY 4, 2024
Image by Gerd Altmann from Pixabay Throughout my career in the contact center, I’ve had a love-hate relationship with quality assurance (QA).
Customer Think
FEBRUARY 4, 2024
“We’d have happier customers if the sales team didn’t overpromise.” “Our customers would be more loyal if our service team was more responsive.” “Our systems don’t talk to each other. We need IT to fix our customer experience issues.” Alas, we’ve all seen how organization silos create friction and lead to customer experience breakdowns.
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