Doing CX Right
FEBRUARY 19, 2024
Learn how to leverage emotional intelligence's pivotal role in achieving optimal performance and boosting customer satisfaction with Stacy Sherman and featured guest Daniel Goleman. The post How to Build a Company Culture that Empowers Workers for Optimal Performance appeared first on Doing CX Right.
DMG Consulting
FEBRUARY 19, 2024
Donna Fluss talks about Digital Channels Contact Centers need to meet their customers on the channel of their choice. The post Donna Fluss talks about Digital Channels appeared first on DMG Consulting.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zonka Feedback
FEBRUARY 19, 2024
With customer expectations soaring high and businesses becoming more customer-centric, understanding the why behind every feedback response is paramount.
SurveySensum
FEBRUARY 19, 2024
With each passing year, every sector of business becomes increasingly concentrated, leading to heightened competition across almost all industries. “According to Crayon: A study shows that 90% of businesses report that their field of business has gotten more competitive than before.” The above stat shows that elevating the growth of your business is no less than a mystery.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
DMG Consulting
FEBRUARY 19, 2024
Cultivating Employee Satisfaction and Engagement View this article on the publisher’s website Employee satisfaction/engagement has decreased tremendously in the past few years. Many recent employee job satisfaction studies reflect a growing level of unhappiness among the U.S. workforce. In general, the research shows that the “number of US workers who say they are angry, stressed, and disengaged is climbing, according to Gallup’s 2023 workplace report,” according to a report late last year
cxservice360
FEBRUARY 19, 2024
A few days back, I came across this interesting meme. While I found it hilarious, It reminded me of an experience working with an organization The post Are Your Customers Truly Satisfied? appeared first on CXService360.
Expert insights. Personalized for you.
104 
Let's personalize your content