Heart of the Customer

DECEMBER 12, 2020

CX is all about driving customer-focused change in your organization, with initiatives that drive top or bottom-line value. And in today’s world, 10 out of 10 of those initiatives will involve technology in some way. (Actually, given all the ways we’ve gone virtual due to COVID-19, make that 12 out of 10!) At Heart of […]. The post What Can the CX Tech Stack Do for You?

CX 151

CX Technology Technology Voice of the Customer 151

Buyer Persona

DECEMBER 12, 2020

Empty office buildings dot the map of the United States. Once bustling communities adjacent to business parks are quiet. Restaurants and services that once served the lunch crowds from office complexes are limited to takeout or have closed their doors for good. Amidst all of this, many businesses are singing the praises of working from home. With several large high-tech companies to keep a Work From Home policy in place until at least 2022.

Social Media 88

Social Media 88

Beyond Philosophy

DECEMBER 12, 2020

If the Stress Is Becoming Intolerable, This is What to Do. If there is one thing 2020 has given all of us, it’s a lot of stress. Coping and managing stress is a skill leaders need to relieve the pressure in their lives and help employees manage their stress so they don’t pass it on to customers. I often say, Happy Employees Make Happy Customers, which is also the title of my latest book.

Management Consulting 60

Management Consulting Customer Experience CX 60

SugarCRM

DECEMBER 12, 2020

You can meticulously cover every detail of the customer that you think you will ever need—company size, decision-makers, industry, specialization, birthdays, pet names. and the list goes on. But there’s something lurking behind these numbers that you’re missing. The missing link? Time. One of the most essential aspects of your customer your CRM doesn’t track is time.

CRM 29

CRM Sales CX Education 29

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty