Customer Think

JANUARY 1, 2023

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here […].

Customer Service 128

Customer Service Customer Experience 128

Doing CX Right

JANUARY 1, 2023

Zack Pousman, Founder of Helpfully, shares user experience (UX) & customer experience (CX) tactics to create solutions people truly need without making dangerous assumptions. The post How to Avoid Dangerous Assumptions about Your Customer appeared first on Doing CX Right.

CX 69

CX Customer Experience 69

Customer Think

JANUARY 1, 2023

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress.

Customer Experience 126

Customer Experience 126

Hodusoft

JANUARY 1, 2023

What is Call Center Software? - Types, Benefits, Features and more. The advent of the telephone made it easier for businesses to communicate with customers in real time. That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center.

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

JANUARY 1, 2023

Introduction of RPA (Robotic Process Automation) Globally, businesses tend to opt for innovation and automation. RPA or Robotic Process Automation can serve this objective effectively by automating mundane and repetitive tasks. Software automation has become a new norm in this highly competitive era and RPA contributes to improving overall productivity by bringing automation into daily […].

Innovation 124

Innovation Technology Technology 124

Uplifting Service

JANUARY 1, 2023

[link] When it comes to providing consistently excellent service, many organizations run into this problems: It’s REALLY hard to explain to employees what “good service” means in every situation. So organizations default to “rules” that SOUND good. Like this one, which I bet you’ve heard: “Serve others the way YOU would like to be served.” Sounds reasonable, right?

Customer Service 40

Customer Service 40