Customer Retention: Proactive, Reactive, and At-Risk Analysis
SixteenVentures
JULY 30, 2023
How often have you found yourself scrambling at the last minute to save an at-risk account, pouring time and resources into what could often be a losing battle? You’re not alone. Many Customer Success Managers (CSMs) fall into the trap of reactive retention. It feels like part of the job, right? The truth is, there’s […] The post Customer Retention: Proactive, Reactive, and At-Risk Analysis appeared first on Customer-centric Growth by Lincoln Murphy.
52 
Let's personalize your content