Orchestrate Omnichannel Customer Retention Actions For Maximum Impact
VOZIQ
JULY 16, 2023
An omnichannel retention approach amplifies the reach of personalized retention offers by enabling every channel to present consistent offers to a particular customer irrespective of the channel. This significantly improves the profitability of the retention effort with surgical targeting. It helps deliver a holistic customer experience by coordinating customer journeys across every touchpoint, such as customer care, direct mail, email, web, mobile app, chat and SMS.
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