Kate Nasser
NOVEMBER 14, 2021
Why endure the challenges & difficult moments/people in service teamwork & collaboration? Here's why from Kate Nasser, The People Skills Coach™. The post Service Teamwork Collaboration: Why Bother? | #PeopleSkills #LeadMorale appeared first on KateNasser.com.
Doing CX Right
NOVEMBER 14, 2021
How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score. The post 3 Ways To Measure Customer Experiences Beyond NPS appeared first on Doing CX Right.
Steven Van Belleghem
NOVEMBER 14, 2021
1. Find a way to understand your customers. Now, this one may seem obvious at first sight, but many companies still get this wrong. You need to chase a profound understanding of your consumers’ expectations, habits and behavior. The good news is that there are many ways to go about this. There’s a treasure trove of data that you can use for that.
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