Beyond Philosophy

FEBRUARY 27, 2021

We often hear requests for the best practices in Customer Experience. We understand why, too. Who wants to endure trial and error if there is a tried and true idea guaranteed to get results? However, no tried and true idea always gets results. Instead, there are only expert opinions served as advice about what has worked in the past. These are often the “best practices.” We argue that best practices, no matter how solid a suggestion they are, could use a bit of challenge and a dose o

Management Consulting 75

Management Consulting Customer Experience CX 75

LitmusWorld

FEBRUARY 27, 2021

Driving Your Customer Experience for Superior Brand Growth (White Paper) Are you aspiring to create an amazing customer experience journey for your business? Check out this white paper to understand how to design a customer Read more… Driving Your Customer Experience for Superior Brand Growth (White Paper) appeared on LitmusWorld.

Customer Experience 64

Customer Experience 64

Zendesk

FEBRUARY 27, 2021

Managing a sales team is never easy, but massive upheaval made the task harder than ever in 2020. That’s why we asked five sales leaders to share their strategies for navigating changes, optimizing their teams, and overcoming new challenges. They provided us with their more timeless insights and advice on sales leadership. In this expert roundup, you’ll learn: How to identify, coach and incentivize the best agents.

Sales 52

Sales 52

Taylor Reach Group

FEBRUARY 27, 2021

The Taylor Reach Group, Inc. (TRG) has been retained by one a global retailer that designs, distributes and sells its branded product through worldwide retail locations and digital channels. TRG, an award-winning call and contact center customer experience and managed services consulting firm, will be providing a comprehensive assessment of the company’s current contact center processes and technology stack that supports their global contact center infrastructure.

Contact Center 48

Contact Center Retail Technology Technology 48

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zendesk

FEBRUARY 27, 2021

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign DocuSign. eZSign DocuSign for Support and Sell directly integrates your DocuSign account into Zendesk Support or Sell environments to create and view documents without leaving the platform. Send envelopes directly and collect electronic signatures in a few minutes with this integration.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90