Customer Think
JUNE 24, 2023
I was speaking with a friend recently who had some car trouble. Hers is a fancy car (much more fancy than mine) and she’s used to having concierge-type service and treated very well by her car company when she needs help. However, on this instanc.
Beyond Philosophy
JUNE 24, 2023
You wouldn’t think to look at it that The Magic Castle hotel in Los Angeles has been ranked in the top ten hotels on TripAdvisor, but it has. A converted apartment building has turned its unassuming appearance into an excellent experience for its guests, and how they do it isn’t that big of a thing, quite the opposite. It’s the little things make a big difference in their customer satisfaction.
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Customer Think
JUNE 24, 2023
Recently, I attended the Gartner CSO & Sales Leader Conference in Las Vegas – let me tell you why it was the ideal location. In any major Las Vegas casino, you’re confronted with the strange dichotomy of human emotion and technology.
SurveySensum
JUNE 24, 2023
According to the Zendesk Customer Service Report 2020 , 80% of customers stop doing business with a company if they experience poor customer service. This shows that the customer is the king and businesses who take their customer service lightly might be at risk of losing customers which inevitably results in loss of business. Understanding your customer’s qualitative needs and requirements is one thing but making important business decisions based on specific data is the ultimate goal.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JUNE 24, 2023
In the ever-evolving landscape of customer experience, personalization has emerged as a crucial factor in driving conversions and return on investment (ROI). According to Gartner, “tailored help,” as they call it, can increase a brand’s chances for intent, purchase, repurchase, and increased cart size by 20%.
Customer Think
JUNE 24, 2023
Chatbots have become increasingly common in recent years, with businesses using them to handle customer inquiries, assist with online transactions, and even provide emotional support.
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