Remove Entertainment Remove Hospitality Remove Innovation Remove Social Media
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Tech philosopher Alex Wolf on designing harmonious technology

Intercom, Inc.

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Brands have given key attention to Social Media.

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15 Must-Read Books About Customer Experience

Steven Van Belleghem

How a willingness to fail is closely connected to innovation. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. How to start new businesses and create significant organic growth in an already successful company. Why culture is an imperative. Onstage haters.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

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‘The Offer You Can’t Refuse’ for the retail industry

Steven Van Belleghem

As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them). Another industry-jump is that to the entertainment sector.

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