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How to Improve Customer Centricity in Hospitality

C3Centricity

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

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HoduSoft partners with Signalmash to bring innovative UC products to US markets

Hodusoft

HoduSoft partners with Signalmash to bring innovative UC products to US markets. HoduSoft has built an innovative suite of products over the years. It helps businesses develop innovative ways to improve their communications, outreach, and engagement. BRINGING THE MOST INNOVATIVE UC PRODUCTS . ABOUT SIGNALMASH.

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Customer Response Summit (CRS) Austin Recap and Event Highlights

Execs In The Know

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

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Fundamentals of a Customer First Strategy For Every Industry

C3Centricity

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

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Interesting Customer Service Practices From Across The World

Fonolo

From servicing customers on social media, to curating unique “real life” opportunities for consumers to interact with your brand, there are many emerging standards in the world of customer service that companies are striving to meet. So, what is at the core of this reputation for exceptional hospitality and customer service?

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Tech philosopher Alex Wolf on designing harmonious technology

Intercom, Inc.

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

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Why You Should Empower Your Customer Service Team

Fonolo

This hospitality company gives each employee up to $2000 (per guest!) VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. The Panelists. Thomas Howe.