five-conditions-to-repair-the-emotional-connection-with-your-customer 
Customer Bliss
MARCH 31, 2015
Repairing the emotional connection with your customers and reaping good results has conditions. Your apology must: Be genuine. Remember when you were a kid and your brother or sister punched you or pinched you? But it didn’t mean much because: Your parent was usually prompting the words.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link].
Beyond Philosophy
FEBRUARY 1, 2021
The basis for many customer decisions has shifted. KPMG Nunwood report from 2020, based on their Global Covid-19 tracker found: 90% of customers are willing to pay more for ethical retailers. 71% of customers say, if they perceive a brand is putting profit over people they will lose trust in that brand forever.
Expert insights. Personalized for you.
83 
Let's personalize your content