Win the Customer

APRIL 28, 2016

While customer service problems aren’t always your fault, your ability to respond to a customer’s concern is within your control and is the responsibility of your organization. Being able to take action on the behalf of customers lies at the core of successful customer service experience. Not a Good Fit.

Retail 87

Retail Customer Service Customer Experience 87

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. We had to listen.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

ProProfs

JULY 26, 2021

Workforce management (WFM) is among the top responsibilities of managers and HR professionals that occupy the lion’s share of their time. The idea is to ensure that employees are not only productive, but they work in a secure environment with customers’ interests in mind. worked from home five days and sometimes more per week.

Start-ups 52

Start-ups Compliance Contact Center Gaming 52