Customer Bliss

NOVEMBER 24, 2015

Experience reliability is hard to achieve. The root cause of this lies firmly in the fact that there is no reliability in how to do this work. In most companies, a deeply rooted one-company approach to caring about (and improving) customer experiences and customer lives does not exist. Responding to customer needs.

Customer Experience 56

Customer Experience Innovation 56

Customer Bliss

MARCH 24, 2016

Customer desire is an emotion, and emotions can bond you with your customer. Think of experiences you’ve had that were astounding in how they impacted you. Think of experiences you’ve had that were astounding in how they impacted you. Isn’t there is a desire to repeat those experiences?

Innovation 68

Innovation Customer Experience 68

Lumoa

SEPTEMBER 11, 2023

Deciphering the wants and needs of your customers is essential for sustainable, long-term success. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Deciphering the wants and needs of your customers is essential for sustainable, long-term success. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Customer Bliss

MAY 12, 2016

When I was first thinking about working on a post about KPIs and experience reliability, some of my digital marketing and SEO friends recommended I call it “research-backed KPIs for customer satisfaction.” How does experience reliability help grow your customer base? Responding to customer needs.

Social Media 63

Social Media Customer Satisfaction Customer Experience Innovation 63

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. Make sure you don’t miss any of our podcasts by following Inside Intercom on Apple Podcasts , Spotify , YouTube or grab the RSS feed in your player of choice.

AI 98

AI Start-ups Legal Technology 98