frontline location-cx reputation-management 
Execs In The Know
MARCH 4, 2022
Call center agents are frontline soldiers in any customer service delivery operation. The tone of their interactions with callers can make or break their organization’s reputation, one customer at a time. To learn more about this and other critical CX topics, register for Execs In The Know’s Customer Response Summit Clearwater .
Zendesk
MARCH 31, 2021
That’s why collecting customer feedback should be central to any customer experience (CX) operation. Customer feedback is any information that customers give a company about their experience, says CX expert Jeff Toister. In this special CX Moment, Leanna Nazzisi, Sr. What is customer feedback? Types of customer feedback.
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