Gaming Predictive Analytics Social Listening Social Media 
Lumoa
APRIL 28, 2024
The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).
Aquire
SEPTEMBER 18, 2021
Eliminate bad design early in the game. Three design tips for creating a great customer experience: Create a consistent brand experience across channels – your website, apps, email, and social media channels. Practice social listening. Social media is where customers are usually the most honest and vocal.
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