Customer Bliss

MARCH 3, 2016

Every leader I’ve ever worked with has asked for explicit actions that they can take to show their commitment. I call them ‘CX success recipes’ because to be successful, the steps for each competency need to be specific and easy to own. 6 Success Recipes for Competency 2 (Align Around Experience): #1.

CX 48

CX Customer Journey Map Touchpoint Customer Experience 48

Steven Van Belleghem

NOVEMBER 28, 2023

They offered information but it was up to users to find and filter what they needed and scan through all the links and websites. Just think of how much better and faster they could react to customer wants and needs, and in the language of the customer. In the next phase, Search 2.0, The era of Search 3.0 is just around the corner.

CX 62

CX Customer Experience Entertainment Gaming 62

Beyond Philosophy

DECEMBER 19, 2020

If you want to have great experiences, you need to look out for your employees. To have happy employees, you need to manage stress, whether it’s yours or theirs. Dr. Mohan and the team at Hello Health take care of leaders and their team and work within the intersection of health and wellness and leadership.

Start-ups 99

Start-ups Customer Experience CX Technology 99