Intentional Customer Experience as North Star for 2021
ClearAction
NOVEMBER 4, 2020
The human-to-human (H2H) emphasis of brands in the early days of stay-at-home was overdue: “Prior to the pandemic, PwC’s customer intelligence series found that 59% of people believe that companies have lost touch with the human element by focusing too much on technology.” How is H2H embedded in your firm’s practices?
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