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These 5 Customer Experience Stories Will Melt Your Heart

Fonolo

AUGUST 3, 2017

She had already suffered two strokes and her computer was the only way for her to communicate with her daughter and son-in-law who lived in Hawaii. What’s Inside: What is CSat, NPS, and CES. A Netbook CSR received a call from an elderly woman whose computer wasn’t working. Understanding Industry Benchmarks. Plus So Much More!

Customer Experience 83
Customer Experience Hospitality Hospitality Contact Center 83
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Rating vs. ranking: which question type is best for your data?

Qualtrics

FEBRUARY 20, 2021

A classic example of a rating scale question is NPS (Net Promoter Score) : On a scale of one to ten, how likely are you to recommend us to a friend or colleague? You can also use rating scales that express a respondent’s position on a continuum between polar opposite points. For example: How hot was your food when it arrived?

Net Promoter Score 26
Net Promoter Score NPS Start-ups 26
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