Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience. This helps you identify where you’re successful and where you need to improve. Set your sights on a CSAT score between 90 and 95 percent, an impressive yet attainable goal.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. Need : Customer service software, sales tools, omnichannel software, live chat software. Company Seeks Tool for Advanced Marketers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42