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2020 Vision: What Customer Service Looked Like in 2019

Fonolo

DECEMBER 4, 2019

Naturally, the video was shared on Facebook and Instagram and both the agent and the store were celebrated for their approach: Next up is a touching story about an internet technician who was making an in-home service call in South Carolina. Let these serve as a example for better relationships and communication in 2020.

Customer Service 84
Customer Service Social Media Hospitality Hospitality 84
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Qualtrics gives thanks to healthcare workers

Qualtrics

APRIL 28, 2020

One colleague shared a story with me about her cousin, who is a mom, wife and nurse from Charleston, South Carolina. She is currently fulfilling her duty as a Captain in the Navy Reserves , working on a unit to care for the sick at a hospital in NYC. However, she is not at home with her family.

Healthcare 49
Healthcare Hospitality Hospitality Social Media 49
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