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2020 Vision: What Customer Service Looked Like in 2019

Fonolo

DECEMBER 4, 2019

With social media becoming a worldwide connector and a general display of the way modern generations communicate, the performance of customer service agents is increasingly hitting the internet as a result. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. Good customer service can be hard to find.

Customer Service 84
Customer Service Social Media Hospitality Hospitality 84
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Qualtrics gives thanks to healthcare workers

Qualtrics

APRIL 28, 2020

One colleague shared a story with me about her cousin, who is a mom, wife and nurse from Charleston, South Carolina. She is currently fulfilling her duty as a Captain in the Navy Reserves , working on a unit to care for the sick at a hospital in NYC. However, she is not at home with her family.

Healthcare 49
Healthcare Hospitality Hospitality Social Media 49
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