Fonolo

DECEMBER 4, 2019

With social media becoming a worldwide connector and a general display of the way modern generations communicate, the performance of customer service agents is increasingly hitting the internet as a result. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels. Good customer service can be hard to find.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Customer Experience Matrix

APRIL 1, 2020

Influencer marketing agency Izea got ahead of the game with a March 12 survey , asking social media consumers how they thought they’d behave during a lockdown. More social media consumption was one answer, with Facebook and Youtube heading the list. Reviews were shorter as consumers likely had other things on their minds.

Retail 80

Retail Entertainment Government Social Media 80

Qualtrics

APRIL 28, 2020

One colleague shared a story with me about her cousin, who is a mom, wife and nurse from Charleston, South Carolina. Let’s flood social media with these stories this week to celebrate the people we love. And it touches all of us. Several of my colleagues have loved ones in the eye of the storm.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

Qualtrics

JANUARY 23, 2019

With the rise of social media, it’s easier than ever to learn from the experts and founders of the Employee Experience (EX) revolution. He’s a proud University of South Carolina Gamecock Alumni. Successful companies understand that the key to winning customers starts with their employees.

Social Media 52

Social Media Technology Technology Education 52