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094: AI and Your Contact Center

The DiJulius Group

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Today, Joel lives in Sioux Falls, South Dakota with his family. Joel Sylvester has an unsurpassable passion for customer service.

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What is an MGA in Insurance?


What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

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2020 Vision: What Customer Service Looked Like in 2019


Naturally, the video was shared on Facebook and Instagram and both the agent and the store were celebrated for their approach: Next up is a touching story about an internet technician who was making an in-home service call in South Carolina.

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The Power of Service Recovery

Service Quality Institute

This week I have been in Hilton Head Island, South Carolina. Firms like Federal Express do not know how to spell the words Service Recovery. They are in essence a monopoly. I get a 60% discount off their international rates so I am stuck with them. My wife Pat and I got married here 45 years ago so we came back.

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Companies Scramble to Report on COVID-19 Business Impact

Customer Experience Matrix

So far, it's not very impressive: as of April 1 it had under 100 random listings from Walmart to Metrolina Greenhouses to the South Carolina National Guard. PR agency Global Results Communications just launched a COVID-19 Job Board to help people find work. Tech salary negotiators Candor (did you know that was a business?)

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Qualtrics gives thanks to healthcare workers


One colleague shared a story with me about her cousin, who is a mom, wife and nurse from Charleston, South Carolina. And it touches all of us. Several of my colleagues have loved ones in the eye of the storm. However, she is not at home with her family.

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5 Tips for Fostering a Positive Employee Environment


When employees realize that their employer invests in their development and follows South Carolina employment laws , they are more likely to stay because they see it as a place where they can build a rewarding career. Addressing Challenges in Creating a Positive Workplace Creating a positive workplace sounds awesome, right?

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