Fonolo
DECEMBER 4, 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot and, when especially ugly, it can go viral. Whether it was good, bad, or ugly, 2019 was a heck of a year on social channels.
Customer Experience Matrix
APRIL 1, 2020
Influencer marketing agency Izea got ahead of the game with a March 12 survey , asking social media consumers how they thought they’d behave during a lockdown. More social media consumption was one answer, with Facebook and Youtube heading the list. Reviews were shorter as consumers likely had other things on their minds.
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