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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

DECEMBER 14, 2023

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. ” But the right tools, the right strategy, and the right technological innovations solve for these problems. .” Tom Eggemeier knows a thing or two about customer experience.

AI 69
AI Customer Service Retail Innovation 69
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What is an MGA in Insurance?

Lightico

MARCH 23, 2022

These tasks can include binding coverage, underwriting, settling claims, and appointing retail agents in a certain region. Marketing – MGAs often use their expertise to develop innovative marketing strategies. Insurance MGA’s, or Managing General Agents, perform many tasks that typical insurance companies normally handle.

Retail 52
Retail Innovation Sales Customer Service 52
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