ClearAction

NOVEMBER 11, 2022

Gains from gratitude in your CX strategy are even greater: Lifetime value mindset in getting and keeping customers : Start out by expressing CX ratings and behaviors in terms of the costs or revenue represented. Your resources are freed-up from value-rescuing to value-creating.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ClearAction

JANUARY 12, 2022

Shortcuts in the quest for quarterly gains have ratcheted up silos and waste. Differentiate your business by near-100% performance among your core growth customers, as a start, in predictability and reliability. Sustainable revenue growth is stimulated by customer experience innovation.

Government 62

Government Net Promoter Score Key Driver Analysis Innovation 62

Waypoint Group

AUGUST 1, 2018

Sadly, most companies seem to think they know better, coming up with solutions to problems that may or may-not be the top priorities (or may not even exist). Key-driver analysis becomes critical here. An Insight-to-Action process drives ROI, starting with candid DIALOGS centered on your customers’ needs.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56