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Gain Ground Managing Hybrid Contact Centers

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation. Innovation benefits from wider input.

Contact Center 52
Contact Center CX NPS Customer Service 52
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William Paterson University is innovating the student experience

Qualtrics

NOVEMBER 12, 2021

Located in Wayne, New Jersey, William Paterson University is a public institution with approximately 10,000 students. Qualtrics predictive intelligence technology eliminates tedious manual work and helps colleges and universities understand key experience drivers. William Patterson Univeristy.

Innovation 26
Innovation Construction Actionable Insights Technology 26
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