Customer Think

MARCH 13, 2024

Bergen Logistics is a global third party logistics provider, based in North Bergen, New Jersey. As part of my series of customer interviews, I recently had the chance of speaking with Keith Cooper, vice president of customer experience at Bergen Logistics.

Customer Experience 45

Customer Experience Technology Technology 45

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Customer Bliss

JUNE 8, 2017

We’re at 54 episodes right now, and each of the guests has taken 30-45 minutes out of their busy day, often having to re-record a small section if technology hiccups (it happens!). I’m in Bellevue or traveling, Juergen is in Tampa or New Jersey, and Ted is in Texas. I thank all of them too.

Customer Experience 40

Customer Experience Social Media Technology Technology 40

ProProfs

SEPTEMBER 30, 2020

Technology trivia questions. Technology Trivia. Choose from this list of technology trivia questions. What has Microsoft technology designed to allow an easy combination of HTML, scripts, and ActiveX? Answer- New Jersey Education Association. Table of Contents. Introduction. Sports trivia questions.

Sports 98

Sports Education Gaming Government 98

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation. It’s no longer the distant future, it is now.

Contact Center 52

Contact Center CX NPS Customer Service 52

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. One such technology is multi-tenant IP PBX software ! At the same time, advancements in technology are happening at a breakneck speed.

Technology 52

Technology Technology Customer Retention Entertainment 52

Qualtrics

NOVEMBER 12, 2021

Located in Wayne, New Jersey, William Paterson University is a public institution with approximately 10,000 students. Qualtrics predictive intelligence technology eliminates tedious manual work and helps colleges and universities understand key experience drivers. William Patterson Univeristy.

Innovation 26

Innovation Construction Actionable Insights Technology 26