Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Voice of the Customer, CSAT, NPS and Customer Advisory Boards).

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Aquire

FEBRUARY 2, 2022

Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations. Keep it updated. Chatbots and conversational AI.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. And finally using the Intercom Messenger, in-app messaging, bots, omnichannel, and much, much more. In conversation with Wayne Stewart, Atlassian.

Start-ups 118

Start-ups Innovation Sales NPS 118