Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Aquire

FEBRUARY 2, 2022

Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations. Keep it updated. Chatbots and conversational AI.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Especially in the legal industry, people want to be heard.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. And finally using the Intercom Messenger, in-app messaging, bots, omnichannel, and much, much more. In conversation with Wayne Stewart, Atlassian. Paul Adams: Yeah.

Start-ups 118

Start-ups Innovation Sales NPS 118