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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

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24 Experts Reveal the Single Worst Thing a Contact Center Agent Can Do During a Call

Callminer

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Actively foster a culture of excellence, innovation, inclusion and customer centricity.

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Customer Self-Service: The Ultimate Guide

Aquire

Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. They use technologies like natural language processing (NLP) and machine learning to answer questions and learn from user conversations. Keep it updated. Chatbots and conversational AI.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

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