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How to get back-of-house employees to be customer-focused

Inside Customer Service

Researchers at the University of Michigan found that fundraisers increased alumni donations by 171 percent after they met with a scholarship recipient. I profiled Clio, a company that makes legal practice management software, in The Service Culture Handbook.

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What Is a Balanced Scorecard?

The Squawk Point

Schmidt had been the senior executive at Volkswagen’s engineering and environmental office in Michigan, where he was responsible for the VWs emissions programme. He had been on holiday and was flying back to his home in Germany when federal agents arrested him in the men’s room at Florida airport. for fear of being arrested.

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Lindsey Brown is the Director of Marketing and Sales at Port City Companies in Port Huron Michigan. Lindsey Havens. Lindsey Brown. PortCity_Comm.

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The top market research conferences to attend in 2019

Qualtrics

James Wagner- Research Associate Professor, University of Michigan’s Survey Research Center. Shawnna Hoffman (Childress)- Global Co-Leader, IBM Cognitive Legal Practice. Jill DeMatteis- Associate Director of Statistical Staff, Westat. Dillman- Regents Professor of Sociology, Washington State University. Date: April 23-25, 2019.

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Sexual Harassment Prevention Training Requirements: 2020 Edition

ProProfs

In this post, we’ll be looking at the legal requirements for sexual harassment training in these states, what they mean for both employers and employees, and other details, one after another. The legal recourse. Along with this, the recent #MeToo movement has prompted many states in the U.S. Continue reading to find out. California.

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