Heart of the Customer

OCTOBER 6, 2014

Two Minnesota companies that are making a splash today are Wolters Kluwer and ShopHQ. Their financial services organization is headquartered in Minnesota, and they have an extensive plan to introduce their customer experience capability more broadly. Darin Bryne, their Sr. We will be giving away prizes for ShopCredits (store credits).”

Legal 103

Legal Social Media CX Customer Loyalty 103

Taylor Reach Group

MAY 24, 2018

SOCAP's Data Reporting Workshop is the annual must-attend event for any customer care professional responsible for collecting, analyzing or reporting data to improve business operations.This two-day workshop will examine reporting issues through the lens of social media and digital.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Intercom

OCTOBER 21, 2021

He was in Minnesota in the 1800s. If you had a bad experience back then, you couldn’t go online and rave about it on social media or post a bad review. When I was researching the book, I came across a story of an entrepreneur named J.R. It was a very, very rural area. None of that existed.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Comm100

DECEMBER 15, 2021

This doesn’t only give citizens the option to connect with government agencies on their channel of choice (whether email, live chat, social media, or even SMS), improving their experience and increasing engagement. Omnichannel platforms also help support staff to more efficiently manage public engagement. .

Government 52

Government Omnichannel Social Media AI 52

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. LinkedIn : [link]. Website : [link]. Nick Macfarlane – CX Speaker, Thought Leader, Head of Customer Experience at Sky.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132