Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

AUGUST 9, 2022

You can seamlessly enjoy templates for NPS, CES, CSAT, VoC, product experience, brand experience, and more. . 5 – Text & Sentiment Analysis. Text & Sentiment Analysis is one of the most sought-after features of survey platforms. Qualtrics offers sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Intercom, Inc.

MAY 22, 2019

We’re not going to make you think up an entire “Voice of the Customer” (VoC) program. So this is one framework that we use to guide SaaS businesses to execute a lean, but effective VoC program. Paige: What advice do you have product teams working on ML? We’re not SurveyMonkey. Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

JULY 15, 2022

Comes with built-in sentiment analysis tools. Equipped with advanced tools like AI, ML, etc. It offers extensive integration support and provides real-time analytics. . Features: . Offers enterprise-level survey tools. Lets you capture feedback from multiple sources. Can make real-time changes.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52