Aquire

NOVEMBER 18, 2021

How important is good customer service in retail and customer loyalty? Fifty-four percent of retail CX professionals cite improving customer loyalty as a top CX-related business priority. 65 retail customer experience statistics. 65 retail customer experience statistics. What is good retail customer service? Yet only 49 percent of U.S.

Retail 98

Retail Customer Service Social Media Net Promoter Score 98

Callminer

JULY 23, 2019

The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

SurveySensum

JULY 14, 2020

As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132