Totango

MARCH 27, 2020

Customer health: Many solutions rely heavily on Customer Health Scores or Net Promoter Scores , which take various customer data metrics and organizes them into three categories: Happy customers, room for improvement, and requires immediate attention. Improving CLM with Adaptive CS Technology.

B2B 83

B2B Net Promoter Score Scorecard Customer Journey Map 83

Intercom

OCTOBER 4, 2023

With the technology now enabling more compelling customer interactions and near-instant resolutions of many customer questions, support teams can focus on activities that create additional value for their customers. It is measured as a score ranging from -100 to +100.

AI 97

AI Customer Service Net Promoter Score Scorecard 97

Totango

NOVEMBER 25, 2020

These data sources are aggregated into a scorecard that shows the state of your client base, where they are in the customer journey, whether they are using your products, how engaged they are, and if they are willing to recommend your business to others. . What Goes Into a Real-Time Customer 360 View? View and Act on Feedback.

Net Promoter Score 108

Net Promoter Score NPS CRM Scorecard 108

Lumoa

JANUARY 31, 2023

Net Promoter Score® (NPS) Net Promoter System has been proudly called “ the only number you need to grow “ At Lumoa, we love NPS and widely recommend it to our customers. Now, with the help of modern technology, there’re cost-effective ways to analyze feedback. Why did we choose NPS?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Totango

DECEMBER 16, 2020

This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention. Out-of-the-box templates automate the process of defining measurable customer goals, establishing key performance indicators, promoting best practices and tracking performance.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Customer Service Life

JUNE 3, 2019

They then arrive at some coaching points and a score to share with agents with the goal of helping them improve. Also under this umbrella are customer-facing metrics like customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Improve your tools and technology.

Contact Center 63

Contact Center Net Promoter Score Scorecard Social Media 63

Zendesk

MAY 12, 2021

This type of technology helps team members across departments provide positive service experiences—no matter how a customer interacts with your business—reducing the chance that a customer will leave. Customer retention software allows you to manage these customer loyalty programs and track relevant data like your Net Promoter Score (NPS).

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Lumoa

FEBRUARY 20, 2018

net Promoter score® (NPS) Net Promoter System has been proudly called " the only number you need to grow ". Now, with the help of modern technology, there're cost-effective ways to analyze the feedback. Modern technologies have made the feedback analysis a very simple process. Why did we choose NPS?

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Totango

FEBRUARY 10, 2021

One is to survey customers occasionally about how likely they are to promote you to a friend or colleague. You can quantify this by using a Net Promoter Score (NPS) system, which asks customers to express their answer on a scale of 0 to 10, with 10 representing a customer being extremely likely to promote you.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85