Customer Experience Labs: Your Strategic Weapon
Customer Bliss
MARCH 30, 2017
Smith, a leading water heater manufacturer, has a customer experience lab in Tennessee. The work also increased overall net promoter score at Humana, reduced transfers by 21 percent, and decreased repeat calls as well. The goal of their lab is to look at the quality of the water heater through the eyes of the customer.
Let's personalize your content