Reducing Churn by 12%: The Impact of Onboarding Surveys in Retail Fintech
SurveySensum
DECEMBER 25, 2023
Then, six months later, an NPS survey landed in my inbox, asking, “ How likely are you to recommend us? It’s not that NPS surveys are bad—they have their place—but they do have some pitfalls, especially when capturing customers’ raw and immediate emotions. Surveys right after a touchpoint?
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