Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. Yet, NTT’s Global Customer Experience Benchmark reports that less than 6% of AI and robotics users score highly on the NPS scale.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

MARCH 13, 2018

If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you! But you knew that!

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

Confirmit

FEBRUARY 7, 2019

Many of them are unrecognizable from just a few years ago as new technologies, approaches and methodologies have been added. As long as you’re a Confirmit customer and have been running a Customer Experience or Voice of the Employee program for at least six months of 2018, you’re eligible to enter.

Voice of the Employee 40

Voice of the Employee Voice of the Customer NPS Customer Satisfaction 40

Confirmit

FEBRUARY 25, 2019

A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, or are using interesting new approaches, consider our Innovation category. It’s where the cool kids hang out.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Callminer

JULY 15, 2019

On day 2, we have artificial intelligence and related technology taking center stage. It’s not just about technology! The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight across the customer journey. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28