Lumoa

FEBRUARY 6, 2018

Silos is often the result of the same product-centricity as above, this needs to be fixed from board level downwards, with equal accountability and collaboration between the heads of customer, product, and omnichannel.” Jane Treadwell-Hoye, CCXP and Managing Director at epifani “The future of CX is at a cross road.

CX 129

CX Customer Experience Education Machine Learning 129

Intercom

AUGUST 12, 2021

And so, all of those are other periphery massive opportunities to actually understand the voice of the customer. And then, how do you actually tie it together to give somebody a holistic view of the customer? ” that is always a factor. How do we do this omnichannel experience in a really, really thoughtful way?

Start-ups 111

Start-ups AI Omnichannel Sales 111

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64