Remove Outlook Remove Sports Remove Technology Remove VOC
article thumbnail

The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study.

CXM 63