PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. Our surveys generate real-time emails (to read more on that technology, click here ) summarizing customer feedback that are sent to frontline staff and their managers. We encourage our clients to include feedback from the VoC program in regular meetings between employees and managers.

VOC 96

VOC Sports Voice of the Customer Case Management 96

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

CXM 71

CXM CX Sports Customer Experience Management 71

ClearAction

JANUARY 6, 2021

12) Stop over-relying on customer experience technologies. Technologies are essential for information accessibility, efficiencies and important aspects of ease-of-work and ease-of-doing-business. Technologies are essential for information accessibility, efficiencies and important aspects of ease-of-work and ease-of-doing-business.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

AUGUST 16, 2016

In her presentation at a CXPA conference, Erin Wallace of John Deere pointed out that every major undertaking in a company — like new product development, capital investment, market expansion, deployment of a major technology (e.g. Robust processes and tools are necessary for strategic action on VoC data.

CXM 67

CXM Customer Experience VOC Sports 67

Qualtrics

FEBRUARY 17, 2021

This input allows teams of product, technical, operations, and business leaders to make sound decisions together, turning that dragster into a high-performance sports car that can handle those curves customers throw at us. She then introduced session replay and VoC tools to infuse direct customer feedback into the culture.

VOC 26

VOC E-commerce Sports CX 26

Steven Van Belleghem

DECEMBER 6, 2021

We see more and more marketers adopting NFT (Non fungible tokens) technology to connect to their customers to drive engagement, loyalty and more. Their new frame of reference is the last best experience, regardless of company, industry, region, technology, etc. In the former social media era (Web 2.0) Not in retail?

CX 123

CX Customer Experience Non-Profits Social Media 123

ClearAction

APRIL 3, 2015

Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. —@tcrawford.

Customer Experience 121

Customer Experience VOE Scorecard Government 121