The Future of Customer Experience Calls Urgently for a Significant Shift
ClearAction
OCTOBER 1, 2018
This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. customers, channel partners, alliances).
63 
Let's personalize your content